This Privacy Policy explains how Pine Retreat (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you submit an enquiry, make a reservation, or interact with our website and services. By using our website or submitting your information, you agree to the terms of this Privacy Policy.
1. Information We Collect
- Contact details: Name, phone number, email address
- Booking details: Dates of stay, number of guests, room preferences
- Identification details: Address, ID proof details as per government regulations
- Payment details: Processed securely through third-party payment gateways (we do not store card information)
- Device/usage data: IP address, browser type, pages visited, via cookies
2. How We Use Your Information
- Processing enquiries and reservations
- Providing customer service and support
- Contacting you regarding your booking or stay
- Improving our website and guest experience
- Meeting legal and regulatory requirements
- Your contact information may be used for promotional updates, offers, or advertising. You may withdraw your consent at any time by contacting us.
4. How We Share Information
- Trusted service providers (payment gateways, booking engines, email/SMS platforms)
- Government authorities, if required by law (e.g., ID proof verification)
- We do not sell, trade, or share your information with external advertisers.
5. Data Security
- Secure servers
- Encryption and access control
- Regular audits
6. Data Retention
- Personal information is retained as long as necessary for booking and operational requirements
- Data retained to meet legal obligations (e.g., guest registry rules)
- Marketing data is stored only until you withdraw consent
7. Cookies
- Improving user experience
- Analytics and website performance
- Remembering your preferences
- You can disable cookies in your browser settings.
8. Changes To This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.
9. Contact Us
For any privacy-related queries or requests, write to:
Pine Retreat
Email: reservation@pineretreat.in